Exchange Network Help Desk

The Exchange Network Help Desk is a resource designed to support the success of all Partners. The EN Help Desk is available Monday-Friday from 8:00AM-6:00PM ET at:

Phone: 888.890.1995

Email: nodehelpdesk [at] epacdx.net

Help Desk personnel are available to provide technical support to Partners seeking assistance with:

Establishing Nodes
  • General support and consultation
  • Interpretation and explanation of:
    • Node Functional Specification and Protocol Documents
    • Network Security Policies
  • Guidance on where to find documents and resources
  • Testing Node functionality
Implementing Data Flows
  • Guidance on where to find EN documents and resource
  • Identifying Data Exchange Contacts/Stewards
Integrating with the Central Data Exchange (CDX)
  • Provide Network Authentication and Authorization usage support
  • Provide support for UDDI usage
  • Provide support for Validation service
Troubleshooting Data Flow Issues
  • Log reports of trouble with data exchanges and initiate investigations
  • Escalate flow-specific questions and issues to the proper points of contact
General Support Services
  • Assist with troubleshooting connectivity issues
  • Provide support for CDX-developed tools
  • Support new users of the Virtual Exchange Service
  • Set up administrator accounts
  • Integration testing

While the EN Help Desk will make every effort to assist Partners, it is unable to serve as a substitute for a Node support contractor. Limited resources prevent the Help Desk from being able to provide support in the following areas:

  • Extensive manipulation of submitted files to diagnose submission errors;
  • Resolving problems related to a Partner’s internal architecture or configuration;
  • Replicating the deployment environment of a Partner to replicate and diagnose errors;
  • Providing ongoing support to any Node or Node configuration not developed by CDX; and
  • Providing ongoing support for any tools not developed by CDX.

Partners requiring any of the above services or needing extensive implementation assistance should utilize Exchange Network grant funding or other internal resources to secure the services of a qualified vendor.